As often happens this time each year, we run into a spell (or several, depending on where you live!) of extreme cold weather that makes it risky to ship liquid products can freeze and bottles can break if left out in the cold.
When the temperature drops below zero, or the forecast calls for it to be very cold/below freezing for several days in a row, we will delay shipping a package that contains a liquid product for a day or 2, until the weather warms up. Most all of our liquid products are kept in glass bottles which are delicate and break easily in cold weather.
Shipping with signature confirmation can ensure your package does not get left out in the cold, but even if you ship to your work address or use signature confirmation, it is still possible packages will be left overnight in a postal vehicle.
While we have very few instances each year of damages, and we know you want your packages as soon as possible, we try to err on the side of caution until Mother Nature warms up (usually only a couple of days). We also always pack each glass bottle in bubble wrap protect the rest of your order in the event of an accident.
If we are unable to ship your order due to cold weather you will get an email notification that your order has been placed in hold and then you will receive another email once it has been placed back in new which means it is safe to ship.
Please do not hesitate to reach out to us if you have any questions:
By Email: [email protected]
By Phone: 877-817-9829
Thank you for your understanding,
The Power Mall